There is a saying in Japan, “The hand reaches the itchy spot” which means, ” Being very attentive”. This is an ironbound rule of service in Japan. After visiting Japan, many tourists comment that, ” Japanese are friendly”. Wherever you go, the staff of hotels, restaurants, train stations, and information offices treat visitors kindly.
I can now say, this is true.
I was one of the few lucky members of the media invited for the Welcome Reception buffet dinner on board the Ship for the World Youth cruise vessel Fuji Maru on Thursday evening.
The invite read: The Ambassador of Japan in Fiji and The Administrator of the 23rd Ship for World Youth requests the pleasure of your company at a buffet reception on board the MS Fuji Maru at the Kings Wharf berth port of Fiji. The date was set for Thurday 1900 hours to 2100 hrs. (79pm to 9pm).
From The Fiji Times, only two – News reporter Monika Singh and myself. We felt honoured for this exciting priviledge.

A taste of Japanese hospitality on board the Fuji Maru.
Not wanting to arrive late, we left base around 6.45pm. The short ride to the wharf was a transportation relief considering it had been raining in the capital a few hours earlier. We were thankful to have had avoided muddy puddles, and the possibility of sweating had we walked. We get off at the main gate to security checks before clearance.
It’s a little after 7pm but its bright and the air is cool outside. Maca Lutunauga of Radio Fiji joins us as we make our way to the magnificent cruise ship now looming a few metres ahead. Armed with camera, tape recorder, and my curiosity, I pictured the scenario that awaited and went over in my mind story ideas and pictures that would make for an interesting feature.
At the foot of the ship’s ladder are three Japanese personnel who greet us and ask to see our invite cards.Then a polite gesture with their hand to give the go ahead to board the ship. As we clamber up the steps, someone mentioned that during the day trip, guests were asked to wash their hands. We were not.
At the top, more Japanese personnel, and ship officers all decked out in their white uniforms and hats, greet us.
Inside the cool of the elegant ship’s lounge, more Japanese staff with guest tags await. They take our invite cards and hand each person a “guest” name tag to wear.
The hospitality famously known to have been cultivated as a part of Japanese tradition now permeated the entire atmosphere. Neatly dressed staff in suits and uniforms had an ever-present smile and bowed politely as they greeted each arriving guest.
As we enter the dining hall, the scene is overwhelming. Beautiful women and men of various races, colours and languages all having a great time, with drinks in their hands chatting excitedly. The ship’s youths mingled into the colourful crowd.
As each distinguised guest makes their entrance, the MC makes the introduction in Japanese which is interpreted by a female staff in English. Present were the President of Fiji, Ratu Epeli Nailatikau and other representatives of the government of Fiji, the youth participants and other members who were travelling on the Fuji Maru, members of the Fiji Alumni of the SWY (Ship for the World Youths), diplomatic corps, and distinguished guests.
I could only observe in amazement as the efficient ship’s crew, hosts and hostesses, waiters and waitresses and even security guards made everyone feel comfortable, safe and very welcome in their quiet, casual and polite manner.
I had heard and read somewhere how the Japanese have an amazingly “polite” way of entertaining guests. This evening was no exception.
After the speeches, the ship’s administrator calls for a toast.
Waiters move quickly and open a carton of Lager beer on every table, and sets out at least a dozen glasses for guests to pour to their heart’s content before the raising of glasses. We are amazed by this gesture.
The toast is quickly followed by the opening of food heaters neatly set out on every table. Excited chatting starts again as everyone settles into a relaxed mode and indulge in fine wining and dining.
Delicious, mouthwatering Japanese cuisine emerged from under the lids in all its colour and perfection. Different fish, shellfish and other seafood made up the buffet, prepared in many different ways – raw, dried, boiled, grilled, deep fried, steamed.; rice dishes like sushi and fried rice, Sashimi (raw seafood) definitely enjoyed raw because they were fresh and prepared correctly, soya sauce and wasabi. One of my favourite was Tempura, a Japanese dish of seafood or vegetables that has been battered and deep fried. There were plates of crispy Tempura shrimp and vegetables, prawn, shrimp, squid, scallops, crab, and a wide variety of fish; chow mein dishes and Japanese fried rice.
There were meat dishes like yakitori – grilled chicken pieces on skewers, beef steaks coated in exotic seasonings, lamb, and coated chicken drumsticks.
We couldn’t resist skewered fish balls and meat balls dipped in creamy sweet and sour sauce. Yum!
Mouthwatering desserts of all sorts from Japanese cakes to ice cream and fruits were served on demand.
The seasonal delicacies were surely the topic of conversation (at least amongst our crowd it was!) as everyone savoured the delicious food with friends and associates.
Time seemed to flow fast, yet amidst all the talking, meeting and greetings, you find your mind at peace in a space filled with serenity – I guess that is the essence of Japanese hospitality.
This piece appeared at http://www.fijitimes.com/story.aspx?id=165498 on Feb. 6, 2011, and was written by Ruby Taylor-Newton.